Trust is earned in small drips but lost by the bucket. I heard this the other day, and it got me thinking. How much does what I do or say earn people’s trust or erase people’s trust?
Working in the mortgage industry, where people are literally buck-naked financially, they work with us because they trust and feel confident that we can get them to the finish line with the least amount of stress. I also understand that trust is built on small, kept promises. So, what promises do I keep and earn, and where do I drop the ball and erode trust? I think about consistency, can clients count on me to call them back and follow through? Does my team get the same energy and message daily? Do my kids get consistent rules and answers to feel confident in boundaries? UGH, probably not all the time. CONSISTENCY.
I think about follow-through. Do I set out to do something and let nothing derail me, or do I fall for the shiny object? Do I expect everyone else to follow through and do their part even if I don’t? Do I want my kids to follow through on commitments even when they don’t feel like it? FOLLOW THROUGH.
Trust is something that has made business relationships or broken them, kept clients, or lost them and built families up or broke them down. The pain of regret is far greater than the uncomfortableness of hard calls. I share this with all of you because I am simply thinking about tactical ways to build and maintain trust with clients, business partners, and family. Some of you may need to work on this, and some may have it dialed in on every aspect. Couple of things I am really working on to build up trust. Call back, whether you have the time or not. Give the answer, even if it is not the one they want to hear. Ask more questions than I give in answers to ensure people feel heard. I always share what is on my mind; this made me stop and think twice. I hope this made you stop and gave you something more to think about too.
Thanks for reading!